This website is controlled by (“Serapy” or “we”). This website privacy policy (the “Privacy Policy”) describes how we collect, use, transfer and disclose information relating to you (“Personal Information”) that we may obtain through this website. We process your Personal Information in compliance with the privacy and data protection laws in force in the European Economic Area and Switzerland.
We process Personal Information for various purposes:
To provide a service requested by you. When you order products online we collect your identity, contact details, delivery information, payment information and other information necessary to execute the transaction. You can also create an account on our website to facilitate interactions with us.
To meet our business needs. You can visit this website without revealing much information about yourself. However, our servers automatically log technical data about visitors in order to render our website, for purposes of security, and for use in the analysis of the performance of our website.
The Personal Information we collect is also used by us for internal purposes such as improving our products and promotions, managing customer accounts, learning about our customers’ needs and contacting customers for research and informational purposes.
Finally, we may use your Personal Information in the context of a corporate transaction and to protect our rights or property, to enforce our terms of use and legal notices and for the establishment, exercise and defense of legal claims.
To meet our legal obligations. We process your Personal Information meet tax, accounting and other legal obligations, for example, in the context of commercial transactions. In addition, we process your Personal Information when required by law or compelled by court order or other binding decision.
With your consent. In some circumstances we may seek your consent for the collection and use of your Personal Information. This will be the case, for example, for the use of certain cookies, for the use of your e-mail address or mobile phone number for advertising purposes, or when you subscribe to certain services (e.g., a regular newsletter). You will always have the possibility of withdrawing this consent.
In addition, you may voluntarily provide Personal Information including, where applicable, your name, contact information (phone number, email address and address), date of birth, job title, friend and family member names and contact information, hobbies, areas of interest, professional affiliations, brand and product preferences, source of referrals. To the extent you provide information about friends and family members, you agree to provide such individuals with this Privacy Policy and to obtain their consent to provide the information.
If you are under 16, you shall not provide us with Personal Information without first obtaining a parent’s or guardian’s consent or authorization.
We will not use or share your Personal Information for purposes unrelated to those described in this Privacy Policy without first notifying you and, where required, offering you a choice as to whether or not we may use your Personal Information in this different manner.
We may share your Personal Information for the purposes mentioned above with:
When sharing your Personal Information with entities located in countries outside the EEA or Switzerland that do not provide for an equivalent level of data protection, we will put in place contractual guarantees in accordance with applicable data protection law. You can use the contact information below to request more information.
Payment service provider Stripe
We offer the option of processing the payment process for your product purchase via the payment service provider Stripe, Legal Process, 510,Townsend St., San Francisco, CA94103 (Stripe). The branch responsible for Switzerland is Stripe PaymentsEurope Limited 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210,Ireland.
In this context, we pass on the following data to Stripe, insofar as this is necessary for the fulfillment of the contract:
Cardholder name
E-mail address
Customer number
Order number
Bank details
Credit card details
Period of validity of the credit card
Credit card verification number (CVC)
Date and time of transaction
Transaction amount
Location
We cannot process a payment via Stripe without the submission of your personal data.
Stripe has a dual role as a data controller and processor in data processing activities. As a controller, Stripe uses your submitted data to comply with regulatory obligations. This is in accordance with Stripe's legitimate interest and serves the execution of the contract. We have no influence on this process.
As a processor, Stripe acts to be able to complete transactions within the payment networks. Within the scope of the order processing relationship, Stripe acts exclusively according to our instructions and has been contractually obligated to comply with the provisions of data protection law.
Stripe has implemented compliance measures for international data transfers. These apply to all global activities where Stripe processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs).
For more information on opting out and opting in from Stripe, please visit: https://stripe.com/privacy-center/legal.
Your data will be stored by us until the payment processing is completed. This includes the period required for processing refunds, claims management and fraud prevention.
If you use a payment service such as PayPal for your payments with Stripe, the terms of use and privacy policy of the respective provider apply.
Our legitimate interest is to provide an efficient and secure payment method.
We maintain appropriate technical, physical and organizational measures to protect Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no information security system can be 100% secure. As a result, although we strive to protect your Personal Information, we cannot ensure or warrant the security of the Personal Information against unpredictable loss or unauthorized access.
Subject to restrictions under applicable law, you have the right to request from us access, rectification, erasure, restriction and discontinuance of processing, and portability of your Personal Information and not to be subject to automated individual decision-making. Such requests can be addressed to the contact information below.
We take reasonable steps to ensure that the Personal Information we collect is relevant for the purposes for which it is to be used and that the Personal Information is reliable for its intended use and is accurate, complete and current. However, in some cases we must rely on individual users to provide and maintain accurate Personal Information. You are responsible for making sure that your information is up-to-date and accurate when you provide it to us and where our services offer you the tools to maintain your information.
We will only retain Personal Information for as long as we are required to do so by applicable law(s), or for as long as necessary for the purpose(s) for which it is processed. We will delete Personal Information when it is no longer needed and, in any case, upon expiration of the maximum storage term set forth in applicable law.
If we make any material changes to this Privacy Policy, we will post a revised link on the home page of the website that indicates “Revised Privacy Policy” or a comparable notification about the changes. You should check this website periodically to see if any recent changes to this Privacy Policy have been made. You can also tell if this Privacy Policy has changed recently by reviewing the Effective Date posted at the end of this Privacy Policy.
The privacy practices set forth in this Privacy Policy are for this website and other specified activities only. Other websites hosted by third parties may have different practices. If you link to or otherwise visit any other websites managed by third parties, please review the privacy policies posted at those websites. We have no control over those websites and are not responsible or liable for the policies and practices followed by third parties.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: info@serapy.ch
If you have any concerns or complaints about our use of your Personal Information, you can contact our Data Protection Officer at: info@serapy.ch
If you think that your complaint has not been adequately addressed, you may have a right to lodge a complaint with the Supervisory Authority for privacy in your country.
Effective Date: 1st February 2023
